Delivering exceptional customer service starts with the right mindset and skills. This programme equips employees and team members with best practices for customer service by exploring customer behavior, managing client relationships, identifying customer needs, and fostering a customer-focused culture. All Programmes Short Programme Customer Focused Culture Delivering exceptional customer service starts with the right mindset and skills. This programme equips employees and team members with best practices for customer service by exploring customer behavior, managing client relationships, identifying customer needs, and fostering a customer-focused culture. Live Virtual (Online) 1 - 2 Months Request Information Designed for New managers, middle managers, supervisors & leaders Learning Journey Phase 1: Know Your Customers Understand customer demographics and purchasing behaviors Analyze why customers choose your product or service Phase 2: Build Customer-Centric Relationships Develop strategies to foster long-term customer engagement Scale customer relationships for sustained business growth What's Included This 1-2 month short programme includes: Four cohort-based Learning Lab workshops Action Learning Project Access to 25 online courses and 500+ practical tools and resources Graduation event & AMI certification Custom Learning @ Scale Enterprise-Wide Learning For organizations seeking to enhance customer service across teams, AMI offers a tailored Customer-Focused Culture Programme as an enterprise-wide learning solution. This approach enables companies to embed a consistent customer service culture throughout their workforce while adapting content to specific business needs. Impact @ Scale AMI partners with institutions and development organizations to scale customer service excellence across industries. By offering localized, virtual, and in-person training, we ensure that customer service best practices are implemented effectively across diverse markets. Cohorts collaborate on action-learning projects to apply insights directly to real business challenges. Guided & Supported Learning Journeys Explore AMI's Learning Approach Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. I really enjoyed the hands-on approach of the programme, making it practical and easy to apply. I would definitely recommend it! Abigail Goschen Operations Manager UCook This journey has been a learning curve, teaching me the value of resilience and persistence. I used to struggle with giving feedback, but now I can communicate effectively and delegate tasks, which has significantly improved my team’s performance. Sylvia Achando Human Resource & Admin Solar Panda Goal setting was something we hadn’t focused on before. Now, whenever a woman comes to us, we start with setting clear, actionable goals. Immy Nakyeyune Founder Mkazipreneur I highly recommend this programme to other entrepreneurs. It helps you identify your strengths and the skills you need to grow your business. Knowledge is power—the more you learn, the better you can develop and scale your business. Njabulo Johnson Entrepreneur Impilo Ka Lova Connect with AMI to learn how this programme can unlock growth & performance. Learn More Ambitious learning for an ambitious Africa Whether you’re looking for workplace learning for five to five hundred, or customized programmes that drive impact locally or across Africa, AMI’s learning solutions are tailored to meet your unique needs. Connect with our learning advisors to discover how our ambitious learning programmes can help you achieve your ambitious goals. Connect with an AMI Learning Advisor Explore related programmes enrolling now AMI offers editions of this programme for open enrollment for individuals and smaller teams, in addition to offering our programmes at scale along side impact partners and workplace learning customers. Overview Building a truly customer-focused culture requires a deep understanding of customer behaviours, needs, and expectations. The Customer-Focused Culture Programme equips professionals with practical tools and strategies to transform customer service experiences. Participants will learn how to profile customers, map the customer journey, and manage critical touchpoints to ensure seamless service delivery. The programme also covers stakeholder management, best practices for handling difficult customer interactions, and strategies for fostering long-term client relationships. Through interactive learning labs, action-based projects, and AMI’s extensive digital resources, learners will gain the skills needed to enhance customer satisfaction and create lasting business impact. Key Outcomes Customer Understanding & Service Excellence Identify customer needs and provide tailored solutions Adapt to diverse customer behaviors for improved service delivery Customer Relationship Management Strengthen customer relationships to enhance loyalty and retention Handle challenging conversations and resolve customer issues effectively Strategic Customer Engagement Implement customer service strategies that drive long-term success Master stakeholder management to improve overall client interactions Focus Areas Customer Journey Customer Profiling Customer Service Strategies Customer Touch Points Customers/Challenging Conversations Handling Difficult Managing Customer Relationships Stakeholder Management

Offrez à vos managers et cadres intermédiaires un accompagnement pratique et concret pour dynamiser leurs équipes et stimuler durablement la performance de votre organisation. Donnez-leur les clés d'un leadership efficace et orienté vers la croissance. All Programmes Inscriptions ouvertes Francophone Programme de Renforcement des Compétences Managériales Offrez à vos managers et cadres intermédiaires un accompagnement pratique et concret pour dynamiser leurs équipes et stimuler durablement la performance de votre organisation. Donnez-leur les clés d'un leadership efficace et orienté vers la croissance. Catégorie Leadership et Management Conçu pour Managers FORMAT Virtuel Durée 6 mois (2 à 3 heures / semaine) Coût 450 000 F. CFA HT / participant Date de démarrage Mai 2025 Inscription Autonomisez vos managers, performez Offrez à vos managers et cadres intermédiaires un accompagnement pratique et concret pour dynamiser leurs équipes et stimuler durablement la performance de votre organisation. Donnez-leur les clés d'un leadership efficace et orienté vers la croissance. Présentation du programme Durant ces six mois d’apprentissage (2 à 3 heures par semaine), les participants renforceront leurs compétences managériales par le biais d’ateliers et cours en ligne orientés vers le leadership, la supervision, la gestion de projets, la gestion des défis et la dynamisation des équipes. Équipez vos managers pour gérer efficacement leurs équipes, gagner en confiance dans leur rôle et prendre davantage de responsabilités pour contribuer à la performance de votre organisation. Tout au long du programme, les participants auront accès à des outils et cours en ligne disponibles 24/7 sur notre plateforme digitale et application mobile, qui les aideront à traduire les théories en idées exploitables pour votre organisation. AMI Entreprise accompagne les entreprises à travers l’Afrique dans le développement des compétences managériales : faire grandir le personnel, renforcer le leadership et favoriser l’épanouissement professionnel pour atteindre efficacement les objectifs fixés. Les programmes AMI sont disponibles en plusieurs langues et conviennent à différents secteurs d’activité. Résultats attendus Responsabiliser et gérer efficacement son équipe – Stimuler la performance – Créer un environnement à la fois positif et productif. Modules clés Autonomisation Coaching et Accompagnement Définition d’objectifs et planification Gestion de la performance Gestion du stress Influence et Communication Mobilisation des équipes Productivité personnelle Résolution de problèmes Parcours d’apprentissage Phase 1 : Responsabiliser vos équipes Comprendre les responsabilités clés pour guider et soutenir efficacement une équipe. Adopter une communication claire, ouverte et intentionnelle pour renforcer la collaboration. Diriger par l’influence et la création de relations plutôt que par l’autorité formelle. Favoriser l’autonomie, la confiance et le développement des membres de l’équipe afin de libérer pleinement leur potentiel. Phase 2 : Gérer les défis Faire des retours constructifs et gérer efficacement les conversations difficiles. Identifier et activer les leviers de motivation pour aider les collaborateurs et les équipes à performer. Optimiser la gestion du temps pour améliorer la productivité et l’efficacité. Phase 3 : Construire des équipes performantes Optimiser les dynamiques d’équipe pour favoriser la réussite collective. Encourager une culture d’apprentissage, de résilience et d’adaptabilité. Renforcer la collaboration par des relations solides et authentiques. Utiliser le coaching pour développer le plein potentiel de chacun. Ce qui est inclus Le programme mixte de 4 à 6 mois comprend : 6 ateliers virtuels d'apprentissage ou 3 sessions en présentiel 9 cours en ligne et des outils pratiques, accessibles 24/7 1 projet pratique “Défi du changement” Une cérémonie (virtuelle ou en présentiel) de remise des certificats de réussite. Qui peut s’inscrire ? Les managers et cadres intermédiaires. “Les compétences les plus utiles que j'ai acquises pendant le programme sont la résolution des problèmes sous forme de questions, la définition d’objectifs clairs, mesurables et atteignables. Après avoir suivi le programme, les membres de l'équipe sont devenus plus impliqués et s'engagent sur toutes les missions du département. J'ai également noté une meilleure organisation grâce à une communication plus claire.” Souleymane DIOP Responsable des Ressources Humaines Des parcours d’apprentissage guidés et soutenus Apprentissage collaboratif Les participants évoluent en cohorte, accompagnés par les intervenants d’AMI, avec des plans d’action, de l’apprentissage entre pairs et des opportunités de réseautage. Soutien technologique continu Grâce à la plateforme web et l’application mobile d’AMI, profitez d’un accès 24/7 à des cours en ligne, vidéos, outils téléchargeables et ressources pratiques, où que vous soyez. Découvrez l’approche d’apprentissage d’AMI L’Afrique au cœur de notre approche Nos programmes sont conçus pour les professionnels et entrepreneurs d’Afrique, avec du contenu disponible en 7 langues, des études de cas locales et des facilitateurs experts du marché. À propos d’African Management Institute (AMI) AMI accompagne les entreprises ambitieuses à travers l’Afrique pour les faire prospérer. Nous croyons que les personnes qualifiées créent des entreprises florissantes, que les entreprises florissantes créent des emplois de qualité et que les emplois de qualité favorisent la prospérité et la dignité. AMI a collaboré avec diverses entreprises et organisations partenaires pour soutenir les entrepreneurs et managers à travers l’Afrique dans la construction et le développement de leurs entreprises tels que Uber, Nestlé, Radisson Blu, la Fondation Mastercard, l’USAID, la Fondation Shell ou encore Equity Bank. AMI a formé plus de 37 000 entreprises dans 39 pays d’Afrique. Les bureaux d’AMI se situent au Kenya, en Afrique du Sud, au Sénégal, au Rwanda, en Ouganda, au Nigeria et en Éthiopie. Commencez votre parcours d'apprentissage dès aujourd'hui Inscription

Back to News News Uganda AMI partners with Private Sector Foundation Uganda (PSFU) to develop standards for strengthening SME support ecosystem 18 Nov 2022 Kampala, Uganda – The African Management Institute (AMI), a leader in business growth and training across Africa, has launched a partnership with the Private Sector Foundation Uganda (PSFU) to develop national Standards to strengthen Uganda’s small business support ecosystem. AMI has been working with local ecosystem experts to develop a series of Business Development Support (BDS) Standards aimed at improving the quality of support for micro, small and medium-sized enterprises (MSMEs) in Uganda. AMI will also train 200 Ugandan business development service providers in the implementation of the Standards in 2023.This effort, which will complement the National BDS Framework developed by Enterprise Uganda and is funded by the Mastercard Foundation’s Young Africa Works project, will help improve support for MSMEs, which are critical for economic growth and job creation. “Provision of quality BDS services is crucial to ensure that Uganda’s entrepreneurs survive and thrive. Currently, the Ugandan BDS landscape is fragmented and uncoordinated, with many BDS providers lacking the skills or finances to adequately support entrepreneurs,” said Mr. Francis Kisirinya PSFU’s Chief Membership Officer. “AMI’s track record in delivering business and management training across the continent is unparalleled and this 18-month project aims to significantly impact the success of entrepreneurs by laying the groundwork for ecosystem-level change.” AMI and PSFU held BDS Standard Technical Working Group meetings at Mestil Hotel & Residences in June and November. The group consists of key representatives from 15 government, private and public sector organisations. The Technical Working Group’s mandate is to provide strategic advice to AMI’s standards drafting team before submission to the Uganda National Bureau of Standards for gazetting. Rebecca Harrison, CEO and co-founder of AMI says the organisation will leverage its continental expertise in delivering evidence-based business growth programmes to contribute to improving BDS delivery in Uganda. “AMI's Africa-built and Africa-focused business growth model, as well as our experience in delivering training to over 42,000 individuals in 39 countries across the continent, positions AMI as an ideal partner for this work,” said Harrison who joined the Technical Working Group’s meetings in person. “Moreover, AMI’s local presence and collaborative approach will enable us to incorporate the local context when implementing the work.” In addition to supporting the Technical Working Group’s efforts to improve the BDS Standards, AMI will train 200 BDS providers to address supply challenges, particularly for specialized areas, sectors, and industries. The Technical Working Group working on the BDS Standards includes representatives of key Ministries including Ministry of Trade and Cooperatives, Ministry of Finance Planning & Economic Development, MDA, BDS providers and consumers as well as development partners, including Mastercard Foundation. Additional stakeholder engagement is being undertaken with the aim to leverage the standards as an inclusive, ecosystem-building tool.Enterprise Uganda and the Makerere University Business School (MUBS) were elected as the Chair and Vice Chair of the Technical Working Group, respectively. For information about AMI please contact: info@africanmanagers.com For information about PSFU, contact: Nkoba Lorraine on email: lnkoba@psfuganda.org.ug

Starting a business takes more than just a great idea—it requires the ability to turn that idea into action and make it a reality.The Start Your Business Programme guides aspiring entrepreneurs through key steps such as understanding market demand, developing prototypes, building a strong business model, and securing funding. All Programmes Flagship Programme Start Your Business Starting a business takes more than just a great idea—it requires the ability to turn that idea into action and make it a reality.The Start Your Business Programme guides aspiring entrepreneurs through key steps such as understanding market demand, developing prototypes, building a strong business model, and securing funding. Various (Live Virtual, In-Person or Hybrid) 4 - 5 Months Request Information Designed for Aspiring entrepreneurs and startups to develop, test, and launch their business. Learning Journey Phase 1: Your Business Model and Market Use the Business Model Canvas to define target markets and customer segments Conduct market research to refine your Unique Value Proposition Phase 2: Make a Plan Identify key resources and partnerships essential for value delivery Develop an operations plan outlining key milestones for the first year Phase 3: Make and Manage Money Undertake revenue modeling to forecast sales and financial needs Define direct and overhead costs to manage business expenses effectively Phase 4: Your Business Plan and Pitch What's Included The 4-month blended program includes: 4 Learning Lab workshops Online courses/practical tools Practical project and peer networking A final pitch (optional pitch panel & competition module) Graduation event & certification Custom Learning @ Scale AMI partners with development organizations, incubators, and micro-finance institutions to deliver the Start Your Business Programme at scale. Through strategic partnerships, AMI adapts content to fit diverse market needs, ensuring accessibility through a blended approach of live facilitation, peer collaboration, and digital learning. This scalable model enables large cohorts of aspiring entrepreneurs to gain structured, interactive, and practical business training, driving long-term business success. Guided & Supported Learning Journeys Explore AMI's Learning Approach Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. Goal setting was something we hadn’t focused on before. Now, whenever a woman comes to us, we start with setting clear, actionable goals. Immy Nakyeyune Founder Mkazipreneur I highly recommend this programme to other entrepreneurs. It helps you identify your strengths and the skills you need to grow your business. Knowledge is power—the more you learn, the better you can develop and scale your business. Njabulo Johnson Entrepreneur Impilo Ka Lova Conducting a SWOT analysis helped me identify external factors affecting my business. I spotted an opportunity in the directive requiring civil servants to wear African attire on Fridays. After reviewing our sales numbers, I was thrilled to see that we didn’t just meet our 30% growth target—we exceeded it with a 44% increase in sales last month. Serah Okoti Founder Princess Fashion Empire We’ve gained valuable insights into financial management, client relationships, market competition, suppliers, and other key aspects of the branding and merchandising industry. Muthoni Gituru Business Owner Ekara Official Connect with AMI to learn how this programme can unlock growth & performance. Learn More Ambitious learning for an ambitious Africa Whether you’re looking for workplace learning for five to five hundred, or customized programmes that drive impact locally or across Africa, AMI’s learning solutions are tailored to meet your unique needs. Connect with our learning advisors to discover how our ambitious learning programmes can help you achieve your ambitious goals. Connect with an AMI Learning Advisor Explore related programmes enrolling now AMI offers editions of this programme for open enrollment for individuals and smaller teams, in addition to offering our programmes at scale along side impact partners and workplace learning customers. Overview Success in entrepreneurship starts with the right foundation. The Start Your Business Programme provides a structured approach to launching a business by guiding participants through essential steps, from idea validation to financial planning. Through practical tools like the Business Model Canvas, participants will identify key target markets, define their Unique Value Proposition, and map out the resources and partnerships needed for long-term success. Participants will also develop an operational roadmap outlining key milestones for their first year, ensuring a strong foundation for business growth. This hands-on, action-driven programme equips entrepreneurs with the strategies and skills necessary to transform ideas into thriving businesses. Key Outcomes Business Resilience & Growth Strengthen the fundamentals for business survival and expansion Improve revenue generation and create job opportunities Strategic Business Planning Develop a validated business model tailored for market success Create a detailed operations plan to guide early-stage business growth Financial Readiness & Investment Build revenue forecasts and define financial needs Prepare a compelling business pitch and financial model to attract funding and investors Focus Areas Business Planning Basics Goal-setting & planning Influence & communication Personal Productivity

Renforcez les compétences de vos nouveaux managers, superviseurs et chefs d'équipe, à travers un apprentissage pratique axé sur la définition des objectifs, la planification stratégique, la motivation des équipes et la gestion efficace de la communication. All Programmes Inscriptions ouvertes Francophone Programme Changing Gears Renforcez les compétences de vos nouveaux managers, superviseurs et chefs d'équipe, à travers un apprentissage pratique axé sur la définition des objectifs, la planification stratégique, la motivation des équipes et la gestion efficace de la communication. Catégorie Leadership et Management Conçu pour Les nouveaux managers, superviseurs et chefs d’équipe FORMAT Virtuel Durée 3 Mois (2 à 3 heures / semaine) Coût 275 000 F. CFA HT / participant Date de démarrage Août 2025 Inscription Aidez vos managers et superviseurs à réussir dans leur fonction Offrez à vos managers et cadres intermédiaires un accompagnement pratique, concret et transformateur. Dynamisez leurs équipes, solidifiez leur posture de leader et stimulez durablement la performance de votre organisation.Donnez-leur les clés d’un leadership efficace, humain et résolument tourné vers la croissance Présentation du programme Pendant ces trois mois d’apprentissage (à raison de 2 à 3 heures par semaine), vos managers, superviseurs et chefs d’équipe renforceront leurs compétences managériales à travers des ateliers et des cours en ligne centrés sur le leadership, la supervision, la gestion de projets, la résolution de défis et la mobilisation des équipes. Ils seront ainsi outillés pour encadrer efficacement leurs collaborateurs, gagner en assurance dans leur rôle, et assumer davantage de responsabilités au service de la performance de votre organisation. Tout au long du programme, les participants auront un accès illimité (24/7) à notre plateforme digitale et à notre application mobile, leur permettant de transformer les apports théoriques en actions concrètes et directement applicables dans leur quotidien professionnel. Avec plus de 37 000 entreprises accompagnées dans 39 pays, AMI Entreprise soutient les organisations à travers l’Afrique dans le développement des compétences managériales clés : faire grandir les talents, renforcer le leadership et favoriser l’épanouissement professionnel pour atteindre efficacement les objectifs fixés. Nos programmes sont disponibles en plusieurs langues et s’adaptent à une grande diversité de secteurs d’activité. Résultats attendus Définition des objectifs Planification stratégique Motivation des équipes Communication efficace Modules clés Autonomisation Coaching et Accompagnement Définition d'objectifs et planification Gestion de la performance Gestion du stress Influence et Communication Mobilisation des équipes Productivité personnelle Résolution de problèmes Parcours d’apprentissage Phase 1 : Responsabiliser vos équipes Comprendre les responsabilités clés pour guider et soutenir efficacement une équipe. Adopter une communication claire, ouverte et intentionnelle pour renforcer la collaboration. Diriger par l’influence et la création de relations plutôt que par l’autorité formelle. Favoriser l’autonomie, la confiance et le développement des membres de l’équipe afin de libérer pleinement leur potentiel. Phase 2 : Gérer les défis Faire des retours constructifs et gérer efficacement les conversations difficiles. Identifier et activer les leviers de motivation pour aider les collaborateurs et les équipes à performer. Optimiser la gestion du temps pour améliorer la productivité et l’efficacité. Phase 3 : Construire des équipes performantes Optimiser les dynamiques d’équipe pour favoriser la réussite collective. Encourager une culture d’apprentissage, de résilience et d’adaptabilité. Renforcer la collaboration par des relations solides et authentiques. Utiliser le coaching pour développer le plein potentiel de chacun. Ce qui est inclus Le programme mixte de 3 mois comprend : 3 ateliers virtuels d'apprentissage 6 cours en ligne et des outils pratiques, accessibles 24/7 1 projet pratique de défi de changement Une cérémonie (virtuelle) de remise des certificats de réussite Qui peut s’inscrire ? Les managers et cadres intermédiaires. Parfois, en tant que manager, nous en faisons trop. J'ai appris à mieux travailler avec l'équipe et à rendre les gens responsables de leur travail. Je vois déjà une différence. L'équipe est plus active et plus engagée. John Nsubuga Directeur des Ressources Humaines Fenix International Des parcours d’apprentissage guidés et soutenus Apprentissage collaboratif Les participants évoluent en cohorte, accompagnés par les intervenants d’AMI, avec des plans d’action, de l’apprentissage entre pairs et des opportunités de réseautage. Soutien technologique continu Grâce à la plateforme web et l’application mobile d’AMI, profitez d’un accès 24/7 à des cours en ligne, vidéos, outils téléchargeables et ressources pratiques, où que vous soyez. Découvrez l’approche d’apprentissage d’AMI L’Afrique au cœur de notre approche Nos programmes sont conçus pour les professionnels et entrepreneurs d’Afrique, avec du contenu disponible en 7 langues, des études de cas locales et des facilitateurs experts du marché. À propos d’African Management Institute (AMI) AMI accompagne les entreprises ambitieuses à travers l’Afrique pour les faire prospérer. Nous croyons que les personnes qualifiées créent des entreprises florissantes, que les entreprises florissantes créent des emplois de qualité et que les emplois de qualité favorisent la prospérité et la dignité. AMI a collaboré avec diverses entreprises et organisations partenaires pour soutenir les entrepreneurs et managers à travers l’Afrique dans la construction et le développement de leurs entreprises tels que Uber, Nestlé, Radisson Blu, la Fondation Mastercard, l’USAID, la Fondation Shell ou encore Equity Bank. AMI a formé plus de 37 000 entreprises dans 39 pays d’Afrique. Les bureaux d’AMI se situent au Kenya, en Afrique du Sud, au Sénégal, au Rwanda, en Ouganda, au Nigeria et en Éthiopie. Commencez votre parcours d'apprentissage dès aujourd'hui Inscription

Back to News News Africa AMI’s 2022 Impact Report: The Resilience Factor 26 Sept 2023 What do Africa's ambitious businesses and entrepreneurs who continuously accelerate growth and foster grit, even in the most turbulent times, have in common? 'The Resilience Factor'. Our 2022 Impact Report is a tribute to the tireless dedication of these ambitious businesses, entrepreneurs, our partners and friends. Your unwavering collaboration and support have fueled our mission to empower African entrepreneurs and drive sustainable change. Through the power of skills development, we have witnessed incredible transformations. Jobs have been created, enabling individuals to improve their livelihoods. Local communities have been uplifted, and the ripple effect has strengthened entire systems. As we look to the future, we remain committed to expanding our reach and deepening our impact. Together, we can continue building an inclusive and thriving Africa, where entrepreneurship thrives and opportunities abound. Read More About Our Impact in 2022 https://africanmanagers.com/2022-impact-report/

Donnez une nouvelle dimension à votre leadership avec ce programme dédié à la planification et la mise en œuvre stratégique. Boostez votre expertise stratégique en seulement deux mois. All Programmes Inscriptions ouvertes Francophone Programme de Planification Stratégique Donnez une nouvelle dimension à votre leadership avec ce programme dédié à la planification et la mise en œuvre stratégique. Boostez votre expertise stratégique en seulement deux mois. Catégorie Direction, Leadership et Management Conçu pour Les dirigeants et cadres supérieurs FORMAT Virtuel Durée 6 – 8 semaines (2 à 3 heures / semaine) Coût 200 000 F. CFA HT / participant Date de démarrage Mars 2025 Je suis intéressé.e Boostez votre expertise stratégique Donnez une nouvelle dimension à votre leadership avec ce programme dédié à la planification et la mise en œuvre stratégique. Boostez votre expertise stratégique en seulement deux mois. Présentation du programme Durant ces deux mois d’apprentissage, vous participerez à des sessions pratiques qui vous présenteront des méthodes et outils fondamentaux pour la planification stratégique. Approfondissez votre compréhension grâce à des analyses et des réflexions, et appliquez les concepts clés pour renforcer la performance de votre organisation. Améliorez votre prise de décision, optimisez vos performances et menez votre organisation vers le succès grâce à une planification stratégique maîtrisée. Tout au long du programme, vous aurez accès à des outils et cours en ligne disponibles 24/7 sur notre plateforme digitale et application mobile, qui vous aideront à traduire les théories en idées exploitables pour votre organisation. Résultats attendus Maîtriser la planification stratégique – améliorer le leadership – renforcer la culture de la performance – accroître la compétitivité de l’entreprise. Modules clés Addressing Risks & Opportunities Building Grit and Resilience in Leadership Parcours d’apprentissage 1. Vision et mission : Définissez une vision claire et inspirante pour votre organisation et une mission qui guide vos actions. Apprenez à évaluer vos initiatives et priorités en fonction de votre vision et mission, pour une meilleure cohérence stratégique. 2. Analyse de l’environnement commercial : Maîtrisez les outils d’analyse pour décrypter les facteurs clés de votre environnement : tendances du marché, concurrence, forces et faiblesses internes. Identifiez les opportunités et les menaces qui impacteront votre stratégie. 3. Sélection et exécution stratégiques : Traduisez votre analyse en choix stratégiques concrets. Définissez des objectifs clairs et mesurables, et mettez en place un plan d’action efficace pour atteindre vos objectifs. Ce qui est inclus Bénéficiez d’un accompagnement pratique et explorez des stratégies pour résoudre vos problématiques spécifiques et mettre en place un plan d’actions concret. AMI Entreprise accompagne les entreprises à travers l’Afrique dans le développement des compétences managériales : faire grandir le personnel, renforcer le leadership et favoriser l’épanouissement professionnel pour atteindre efficacement les objectifs fixés. Les programmes AMI sont disponibles en plusieurs langues et conviennent à différents secteurs d’activité. Qui peut s’inscrire ? Les dirigeants et cadres supérieurs. There’s plenty of training content and tools available online, but very little is tailored to the African context. That’s what makes AMI stand out. The facilitators and participants bring local insights into every discussion, ensuring that feedback and guidance are relevant and practical. This has made me more likely to recommend AMI. As an admin at Workpay, I also appreciated their excellent customer service. Boris Maguire VP Operations Workpay I'm able to better manage my tasks and goals by setting definite deadlines and manage my energy & productivity. Anderson Bett Customer Success Manager PowerGen I learned how to delegate effectively and build trust within my team using practical coaching tools. The Growth Mindset Learning Lab also helped me improve my presentation skills, making our meetings more engaging. As a result, attendance grew from 100 to 695 in a short time. Anne Njoroge Learning & Development Assistant M-GAS Des parcours d’apprentissage guidés et soutenus Apprentissage collaboratif Les participants évoluent en cohorte, accompagnés par les intervenants d’AMI, avec des plans d’action, de l’apprentissage entre pairs et des opportunités de réseautage. Soutien technologique continu Grâce à la plateforme web et l’application mobile d’AMI, profitez d’un accès 24/7 à des cours en ligne, vidéos, outils téléchargeables et ressources pratiques, où que vous soyez. Découvrez l’approche d’apprentissage d’AMI L’Afrique au cœur de notre approche Nos programmes sont conçus pour les professionnels et entrepreneurs d’Afrique, avec du contenu disponible en 7 langues, des études de cas locales et des facilitateurs experts du marché. À propos d’African Management Institute (AMI) AMI accompagne les entreprises ambitieuses à travers l’Afrique pour les faire prospérer. Nous croyons que les personnes qualifiées créent des entreprises florissantes, que les entreprises florissantes créent des emplois de qualité et que les emplois de qualité favorisent la prospérité et la dignité. AMI a collaboré avec diverses entreprises et organisations partenaires pour soutenir les entrepreneurs et managers à travers l’Afrique dans la construction et le développement de leurs entreprises tels que Uber, Nestlé, Radisson Blu, la Fondation Mastercard, l’USAID, la Fondation Shell ou encore Equity Bank. AMI a formé plus de 37 000 entreprises dans 39 pays d’Afrique. Les bureaux d’AMI se situent au Kenya, en Afrique du Sud, au Sénégal, au Rwanda, en Ouganda, au Nigeria et en Éthiopie. Commencez votre parcours d'apprentissage dès aujourd'hui Je suis intéressé.e

Back to News Update Rwanda The Development Bank of Rwanda and African Management Institute Enable Rwandan Businesses to be Resilient to Risk 26 Aug 2022 The Development Bank of Rwanda and the African Management Institute are working together to ensure businesses in Rwanda can face the future with confidence and be resilient to risk. Through this innovative partnership 32 entrepreneurs and their senior managers from 27 businesses across Rwanda have graduated from the AMI’s ‘Survive to Thrive’ programme, which supports entrepreneurs to protect their businesses against risk, navigate some of the pandemic challenges, and build resilience, and growth. As a result of the partnership, the entrepreneurs completed AMI’s four-month ‘Survive to Thrive ’ programme where they learned how to plan for and navigate around a range of challenges like reduced revenue and cash flow, they were taken through the dynamics of customers and market as well as learned how to plan for growth. All 32 graduates received their certificates of completion this morning at Lemigo Hotel, where they were able to meet and interact with representatives from the Development Bank of Rwanda and the Mastercard Foundation who fully covered the entrepreneurship programme under the Hanga Ahazaza Initiative. AMI’s business coaches and experts equipped the graduates with a wide range of business development knowledge and skills. They participated in high-impact capacity building sessions on effective business management, risk assessment as well as financial planning and reporting. Following the training, 94% of them reported an increase in revenue, 79% reported an increase in profit and 68% reported to have created jobs. “ Congratulations to all entrepreneurs who have graduated! In today’s business world, effective risk management plays a vital role. Our ‘Survive to Thrive’ programme provides a one-of-a-kind opportunity to Implement research-backed business practices that lead to growth. I am more delighted that this is the first in-person graduation under the Hanga Ahazaza Initiative since the beginning of the COVID19 Pandemic. We are delighted to have partnered with the Development Bank of Rwanda to support entrepreneurs and strengthen their business resilience. ” said Malik Shaffy, AMI Rwanda Country Manager. To ensure the programme attracts qualified applicants, BRD supported AMI’s outreach efforts and disseminated programme information to its wide network of entrepreneurs. Commenting on the partnership, Kampeta Sayinzoga, the Chief Executive Officer of the Development Bank of Rwanda said: “For many years, the Development Bank of Rwanda has provided innovative financial solutions to achieve sustainable socio-economic impact. Private sector businesses are the backbone of our economy, and we strive to ensure entrepreneurs have adequate skills and knowledge required to succeed whilst achieving their optimal potential. Partnering with the African Management Institute boosted our strategy to spur our technical assistance and business advisory to our valued stakeholders.” The graduation ceremony provided an opportunity for entrepreneurs to share insights on the skills and knowledge they gained from the programme and how it’s going to be beneficial for their businesses. “In the world of business today, you have to continuously learn to keep up with demand and competition. I’m grateful to the African Management Institute and the Development Bank of Rwanda for always empowering entrepreneurs in Rwanda,” - said Melanie Mukamugema, one of the programme graduates from Energy and Education. In addition to learning how to protect businesses against risks, beneficiaries of this partnership had access to a community of entrepreneurs who have successfully graduated from AMI programmes, networking events and will continue to benefit from AMI’s world-class business tools, and resources. About the African Management Institute The African Management Institute (AMI) enables enthusiastic businesses across Africa to thrive through practical tools and training. It equips entrepreneurs with tools to build their businesses, help companies train their teams and run work readiness programmes for young people starting their careers. AMI’s programmes combine online and mobile tools with in-person workshops and on-the-job practice and support. During the Covid-19 period, AMI has delivered fully virtual programming across the continent. AMI has worked with a range of businesses and organisations to support entrepreneurs and managers build and grow their businesses across Africa including Uber, Nestle, Radisson Blu, RwandAir, Mastercard Foundation, USAID, Shell Foundation and Equity Bank. AMI has directly trained more than 30,000 people in over 30 countries and has offices in Nairobi, Kigali and Johannesburg. For more information, visit africanmanagers.co m /rwanda . About the Development Bank of Rwanda The Development Bank of Rwanda (BRD) Plc is the Rwanda’s only National Development Finance Institution with the mandate to support the development of the private sector with a focus on priority sectors aligned to the national strategic goals. The Bank which has marked 55 years of existence this year, has contributed to the country’s economic growth and development through financial and non-financial investments in key growth areas and progressively realigns itself to ensure relevance and enhanced value creation, competitiveness and sustainability of its operations. Through its financial and non-financial products and services the Bank supports small, medium and large enterprises directly or through other financial institutions to reach wider market base. For more information, visit www.brd.rw .

Back to News News Senegal African Management Institute Launches New Francophone Learning Programmes for Senegal and West Africa 28 Mar 2022 Dakar, Senegal - The African Management Institute (AMI), the continent’s leader in business and management training, recently launched a new series of francophone learning programmes to support the growth of small enterprises and provide practical business skills development in Senegal and across francophone West Africa. AMI’s launch event was held in Dakar, Senegal in mid-March, with over 50 business leaders, partners and clients in attendance including featured speakers from the Mastercard Foundation, Investisseurs & Partenaires (I&P), WIC Capital, and Impactalent. “Our practical learning programmes delivered in French, combined with our regional presence in francophone West Africa, solidifies our long-standing commitment to French-speaking businesses, entrepreneurs and partners,” said Rebecca Harrison, AMI’s CEO and Co-founder, following the launch. “Reaching this significant milestone will enable AMI to drive more economic benefits for the region,” she continued. “Our programmes help Africa’s businesses and teams to grow, thrive, and contribute to the regional economy. Based on our track record and proven results, we are confident this increased focus on francophone Africa will lead to job creation, exponential improvement in livelihoods, and ultimately support Africa’s most ambitious companies and people to thrive.” AMI enables ambitious businesses across Africa to thrive through practical tools and training. The pan-African organisation delivers practical growth and resilience programmes for small and micro businesses, workplace learning for corporates and mid-sized organisations, and programmes to help youth navigate the future workforce and the emerging gig economy. In partnership with the Vitol Foundation, AMI is offering Programme Expansion in French, for small and medium-sized growing businesses in Senegal and francophone West Africa. The six-month business growth programme is modelled on AMI’s popular Grow Your Business programme, which has already reached thousands of businesses across English-speaking African countries. It is designed for businesses that have generated 18 000 000 XOF – 300 000 000 XOF in revenue in at least one of the last two years. Programme Expansion supports business leaders and teams to implement core business practices that are proven to drive growth. AMI will also be offering its flagship workplace learning programmes in French for corporate and impact business clients. These programmes support managers, leaders, and emerging young professionals to strengthen their skills and ability to be successful in their jobs, while contributing to the success of the businesses they work for. Known for its Africa-built and Africa-focused virtual and in-person learning model, AMI has delivered training to over 35,000 individuals in 39 countries across the continent. Supported by AMI’s proprietary learning platform and mobile apps, AMI delivers learning in French, Arabic, English, Kiswahili, and Kinyarwanda. AMI’s work in Francophone West Africa builds on the company’s continental profile with over 70 staff across seven African countries. Contact: En français

Inscriptions ouvertes Aspire Compétences, outils et stratégies pour accélérer la croissance de votre entreprise. Catégorie Entrepreneuriat et croissance d'entreprise Conçu pour les PME et leurs équipes FORMAT Virtuel Durée 6-Mois Coût $650 par entreprise *Ce coût couvre trois personnes, à savoir le directeur de l'entreprise et deux autres membres seniors de l'équipe Prochaine Cohorte AOÛT 2025 En savoir plus Renforcer la croissance Imprégné de l’expertise de Stanford Seed, ce programme d’apprentissage conçu par AMI accompagne les petites et moyennes entreprises en croissance dans leur passage à l’échelle, en mobilisant activement les dirigeants et les membres clés de leur équipe. "J'ai suivi des programmes d’apprentissage dans certaines des meilleures écoles du monde. Dire que le programme Aspire est le plus remarquable et le plus enrichissant sur le plan pratique est un euphémisme ! En tant qu'entreprise, nous vous devons beaucoup, à vous, à AMI et à Stanford." Dankishiya Saleh Hadi, Dankish & Associates Ltd., Nigeria Présentation Pour les entrepreneurs ambitieux d'Afrique Rejoignez une communauté d’entrepreneurs de toute l’Afrique et donnez un nouvel élan à la croissance de votre entreprise. À travers des ateliers virtuels interactifs, des outils pratiques, des ressources et des cours en ligne, ainsi qu’un apprentissage collaboratif, développez vos compétences en gestion et améliorez votre impact. Un programme inspiré par l’expertise de Stanford Seed En complément du parcours d’apprentissage, cette édition spéciale d’Aspire, conçue en partenariat avec Stanford Seed, vous offre un accès exclusif à une conférence en direct animée par un membre du corps professoral de la Stanford Graduate School of Business. Un accompagnement valorisant la performance Les 15 à 20 % des entreprises les plus performantes de chaque cohorte, évaluées selon leur niveau d’engagement, bénéficieront d’un mentorat gratuit avec des experts de Stanford Seed. Résultats clés Opportunités de croissance du chiffre d’affaires Perspectives de réduction des coûts Potentiel d’amélioration des bénéfices Renforcement potentiel de la stratégie de croissance Focus Areas Gestion des risques et des opportunités Développer la résilience dans le leadership Identification des ressources Réflexion stratégique Stratégie et planification d'entreprise Consolidation et autonomisation des équipes Parcours d'apprentissage PHASE 1: Préparer sa croissance : Planification et finances PHASE 2: Mener sa croissance : Talents PHASE 3: Identifier les opportunités de croissance : Clients PHASE 4: Analyse financière : Finances PHASE 5: Constituer un vivier de talents : Talents PHASE 6: Planifier sa croissance : Planification PHASE 7: Réseau de croissance Ce qui est inclus Ce programme d’apprentissage virtuel comprend : 6 ateliers virtuels 6 cours en ligne et des outils pratiques, accessibles 24h/24 et 7j/7 1 conférence en direct animée par un membre du corps professoral de la Stanford Graduate School of Business. Cérémonie virtuelle de remise des certificats de réussite Admissibilité Pour les chefs d'entreprise et les fondateurs Le candidat principal et le participant sont le chef d'entreprise, le PDG ou le fondateur de l'entreprise. Pour l'équipe de direction : Le chef d'entreprise accompagné de deux cadres supérieurs maximum. Profil de l'entreprise Années d'activité : Entreprise en activité depuis plus d'un an. Chiffre d'affaires : A généré entre 30 000 et 400 000 $ de chiffre d'affaires annuel au cours du dernier exercice. Employés : L'entreprise compte au moins 3 employés à temps plein. Accès à Internet : Smartphone/connexion Internet pour accéder aux outils en ligne, aux formations et à la communauté en ligne. Orienté performance : Volonté de partager des données clés de performance/financières (afin que vous et nous puissions suivre votre progression). La Faculté et l'équipe Sam Kimera Facilitateur Baba Shiv Conférencier invité - Stanford Mariame Dia Responsable Sourcing du programme Aspire Rehema Kamotho Responsable Marketing du programme Aspire Amara Seck Responsable de la Réussite des Apprenants Jeffrey S. Prickett Directeur International - Stanford Seed Guided & Supported Learning Journeys Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. Explore AMI's Learning Approach A word from Aspire Alumni Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Learn More Book a Consultation Connect with our Enrolment Team Connect on Whatsapp Certificate of Completion Learn More Book a Consultation Connect with our Enrolment Team Connect on Whatsapp Certificate of Completion Commencez votre parcours d’apprentissage dès aujourd’hui Candidatez pour Aspire À propos de la collaboration entre AMI et Stanford Seed Close Stanford Seed collabore avec l'African Management Institute (AMI) pour proposer une offre exclusive aux créateurs et entrepreneurs en phase initiale. L'objectif de cette collaboration est d'aider votre entreprise à atteindre ses objectifs de croissance en alliant le programme de croissance d'AMI à l'expertise de Stanford Seed. Bourses d'études Pour une durée limitée, Stanford Seed offre des bourses partielles pour le programme Aspire Business Growth aux candidats qualifiés.

INTRODUCTION AMI – African Management Initiative (“AMI”), the provider of online and blended educational and social learning services aimed at companies in various African countries, respects the privacy rights of individuals and is committed to handling Personal Data responsibly, in accordance with applicable law and this Policy. In this Policy, “Personal Data” means information which relates to an individual and which identifies that individual, either directly or indirectly (together with other information that is reasonably likely to come into AMI’s possession), such as your name, email address or account details. This Policy applies to Personal Data collected and processed by AMI, a company organised under the laws of the Republic of Mauritius and having registered offices at 24 Dr. Joseph Rivère Street, Port Louis, Republic of Mauritius, in its capacity of data controller, via the AMI web and mobile platforms or courses (the “Sites,” which consists of all content and pages located within the africanmanagers.com web domain and / or accessed through our mobile applications “AMI Learn” and “AMI Business”) that are owned and operated by AMI. This Policy complements the AMI Terms of Service and forms an integral part of such Terms of Use. Please read this Privacy Policy carefully and confirm where required that you accept the terms and conditions herein. PROCESSING PERSONAL DATA AMI observes the following principles when processing Personal Data: Fairness: AMI will process Personal Data fairly and lawfully. Purpose: AMI will process Personal Data for the following purposes: Where necessary for the provision of AMI’s services to you (or your company or sponsor, if you are a part of an institutional programme) or otherwise for the performance of a legal relationship between AMI and you (such as to administer your membership or provide support). Where necessary for complying with an obligation imposed on AMI by applicable law. Where AMI has a legitimate interest that, on balance, justifies the processing (such as to improve the quality of AMI’s services). For other purposes (such as providing notifications on course progress, messages, or other relevant notifications to you), you can opt out of these notifications in your personal settings. Records of your participation in Programmes, Online Communities, Courses, may be used for researching online education. In the interests of this research, you may be exposed to slight variations in the course materials that will not substantially alter your learning experience. All research findings will be reported at the aggregate level and will not expose your personal identity. AMI will also compile aggregate statistics regarding the use of the Site and AMI’s services, studying the impact of AMI’s services and platform optimisation. Proportionality: AMI will limit the processing of Personal Data to that which is adequate, relevant and not excessive in relation to the purposes for which AMI collects and uses it. Transparency: AMI will always keep Privacy Policy up to date and clearly state how and why we collect and process user data. If you have any questions about your data you can contact us at any time. Protection: AMI will not share your Personal Data with any other party, with the exception of 3rd Parties used to deliver critical services in the platform (such as processing or transmission of Personal Data for you), or, in the case of a company or sponsored programme, the client or sponsor responsible for the learning programme through which you have be granted a License to use AMI learning platform and services. Term: AMI retains personal data for no longer than is reasonably necessary to provide critical services and be prepared to provide services, should you so choose. As such, AMI retains Personal Data for a period of 10 years after you have used AMI Services or signed into the AMI platform. After this period, your details will be pseudonymised or removed and you will no longer hold an account on the AMI site. You can request your account and details to be removed at any time. SOURCES OF PERSONAL DATA In order to benefit from AMI services, you will need to register on the Sites and create a profile. Registration on the Sites requires the provision of such Personal Data as username, first and last name, phone number and email address. You can further voluntarily choose to provide additional Personal Data, such as your education, work experience, photo, accomplishments on the Sites, etc. As part of your registration, you decide whether to make your expanded profile available to other users of the Sites. As you use AMI online educational and social learning services, AMI will collect Personal Data regarding your programmes, subscriptions, membership details, courses completed, competency valuations and other activities on the Sites. You may be asked, throughout an AMI Programme to submit information in Programme surveys, including self-assessment of competence and feedback on AMI Content and Services. The principal source of Personal Data is you. AMI does not receive Personal Data from third party sources, except where you voluntarily decide to create your profile using your Facebook, LinkedIn or Google plus account (in which case your social profile data will be imported from these accounts). AMI also collects information such as IP address, connection speed and Internet service provider domain name. This information is anonymised and collected through a variety of methods, including cookies, web beacons and tracking content upload, view and download. If you refuse cookies in browsers, certain features of the Site may be unavailable to you. LAWFUL BASIS FOR COLLECTION OF DATA AMI collects user data only under the following legal means: Contract: Our Terms of Service, Service Level Agreements and Contract with clients and sponsors of AMI programmes require that we collect Personal Data in order to provide the reporting necessary to fulfill our obligations. Consent: We collect Personal Data in order to provide services to you on the AMI Platform. You have given your consent to do this, by clicking ‘Accept’ when you registered for the Sites and confirmed your agreement to these terms. For those individuals who were automatically registered as part of a company or sponsored programme, we have contacted you with regard to the Privacy Policy and Terms of Service and you have been given access to them and been required to accept them prior to logging in to the system and any data being collected. Legitimate Interests: AMI:is committed to improving the learning experience for all Users. As such, we require the ability to analyse data on performance, achievements, and core behaviours of users within our system. This data is not shared outside of AMI, unless for research purposes, whereby it is anonymized prior to being shared. INTRODUCTION AMI may share or transfer Personal Data in the following circumstances: Like many organizations, we use third-party suppliers (such as data center operators) to collect, use and otherwise process Personal Data on our behalf. Our practice is to require such third parties to handle Personal Data in accordance with AMI’s privacy and security policies and applicable law. We may disclose your Personal Data to other third parties where required by law, in order to enforce AMI’s Terms of Use or otherwise to protect AMI’s legal rights. Personal Data will only be shared for a third-party research purposes with the express written consent of the affected individuals. Some of these recipients could be located in foreign countries, both within and outside the European Union (EU). Some of these countries do not have specific data protection laws and so may provide less legal protection for your Personal Data. In these instances, AMI will process your Personal Data in the manner described by this Policy and in accordance with applicable law. SENSITIVE PERSONAL DATA As a general rule, AMI does not collect “Sensitive Personal Data” through the Site. “Sensitive Personal Data” means Personal Data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, sex life, health or medical records and, if permitted by applicable law, criminal records. By volunteering unsolicited sensitive Personal Data to us (e.g., by submitting your full profile or pictures online), you expressly consent to your Personal Data being used as described in this Policy. DATA SECURITY AND INTEGRITY AMI uses various technological and procedural security measures in order to protect the Personal Data that we collect, use or transfer from loss, misuse, alteration or destruction. AMI has comprehensive data protection processes in place to protect all client and user data. However, you should be aware that, due to the open and unsecured character of the Internet, AMI cannot be responsible for the security of transmissions of the Personal Data over the Internet. We commit to communicating any breach of data immediately to any and all affected users, should such a breach ever occur and purpose to inform all the affected users within twenty four (24) hours of the reported breach of the remedial action taken to remedy the breach. YOUR RIGHTS You have a number of legal rights in relation to the personal information that we hold about you and you can exercise your rights by contacting us using the details set out below. Depending on applicable law, these rights may include: Obtaining information regarding the processing of your personal information and access to the personal information which we hold about you; Requesting that we correct your personal information if it is inaccurate or incomplete; Requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information but we are legally entitled to retain it; Objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances; In some circumstances, receiving some personal information in a structured, commonly used and machine-readable format and/or requesting that we transmit that information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us; Withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so; and Lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. We can, on request, tell you which data protection authority is relevant to the processing of your personal information. ACCESSING, CORRECTING, UPDATING AND DELETING PERSONAL DATA If you would like to request a copy of your Personal Data, then please send an email together with a proof of your identity (such as passport or identity card) to support@africanmanagers.com . Also, if you consider your Personal Data to be incorrect, write to us indicating the error made and the proposed amendment and if you wish to have it deleted, then please send an email containing that request. Both requests should be accompanied by proof of your identity (such as passport or identity card) to support@africanmanagers.com . You can unsubscribe from any AMI communications either by clicking ‘unsubscribe’ on the communication itself (and following any steps requested) or by logging in to the platform and changing your mail preferences in your settings. NOTIFICATION OF CHANGES TO THIS POLICY This Policy was last updated on 25th September, 2020. AMI will inform you of updates to this Policy by contacting you or by posting updates on its Sites. You can delete your data at any time by contacting us through support@africanmanagers.com , or by deleting your account in your settings. CONTACTING AMI If you have any questions about our Privacy Policy, or have any complaints or concerns about your data please contact us by e-mailing us at support@africanmanagers.com or writing to: AMI – African Management Initiative, 24 Dr. Joseph Rivere Street, Port Louis, Mauritius. Effective Date: October 14, 2020 Privacy Policy

FIRST+ II Programme Designed for MSMEs in the agriculture & agri- adjacent sectors, i.e. farmers, processors, rural enterprises, persons with disabilities, youth and women-led businesses. First+ II blends AMI’s practical financial growth learning experiences, with CapPlus’s strategic and greater access to finance; aimed at increasing farmers’ & entrepreneurs’ revenues. Apply Today DESIGNED FOR Farmers, Entrepreneurs, Youth & Women-led Businesses Persons with disabilities FORMAT Virtual & In-person DURATION 4 -6 months COST Fully sponsored NEXT COHORT START October Apply Now Grow Your Agri-Business Finances! Backed by CapPlus’ strategic access to financial institutions, this unique AMI learning journey equips MSMEs in the agriculture and adjacent sectors with the practical tools and financial inclusion to accelerate their business growth. Overview For Ghana’s Ambitious Farmers & Business Owners You will focus on strengthening your financial skills & financial business systems, through a blend of virtual and in person workshops, enhanced by practical online tools. Infused with CapPlus' Strategic Access to Financial Institutions The FIRST+ II Programme is an initiative under CapitalPlus Exchange’s (CapPlus) mission to foster financial inclusion in Ghana. FIRST+II will deliver what medium and small businesses need most to thrive – greater access to finance. It will also address financial institutions’ constraints, launching new loan products, mobilizing lower-cost capital, and building their employees’ skills throughout. Apply Today Key Outcomes Establish effective financial systems and structures Identify and target the right lending financial institutions Develop impactful funding and investment strategies Set and achieve measurable financial goals and key revenue indicators Set-up financial and accounting literacy training. Ensure accurate financial reporting and manage cash flow efficiently to improve revenues Focus Areas Improved financial record keeping Lending Institutions Identification Improved Financial Strategies Investor readiness Why Enroll Unlock Funding Opportunities: Strengthen your financial records and demonstrate your business viability to financial institutions. Actionable, Real-Time Learning: Implement learned skills immediately and see tangible improvements in your business. Inclusive and Flexible: Learn at your pace via web, mobile, and in-person options. Content is designed to be accessible even in remote areas with low bandwidth. Youth- & Women-Centered: Tailored support ensures youth and women entrepreneurs receive the guidance they need to thrive. What You Will Learn Financial Literacy Basics: Learn to manage cash flow, understand financial statements, and adopt best practices in financial planning. Effective Business Strategy: Gain the tools to set clear business goals, create actionable strategies, and adapt to market changes. Customer & Market Development: Understand how to identify and connect with your target audience, refine product offerings, and grow your customer base. Mastering Access to Finance: Learn how to present your financials to lenders, navigate loan applications, and manage credit effectively. Building Resilience & Job Creation: Learn how to navigate economic fluctuations while maintaining a strong workforce and fostering local employment. Programme Structure & Format The FIRST+ II Programme blends digital and in-person learning for optimal reach and effectiveness: Diagnostic Assessment: All participants complete an initial survey to identify specific gaps in their businesses and recommended courses based on the diagnostic outcomes Customized Learning Pathway: Foundations:- Quick, online courses delivered via mobile app, or our web platform to address immediate business needs. Boost & Build:- Focused bootcamps on critical topics such as cash flow, bookkeeping, and market strategy. Grow & Thrive:- In-depth, 6 month programme for high-potential businesses, offering live workshops, online resources, and peer networking. Hands-On Tools & Workshops: Access a wide range of practical tools and checklists for immediate use in your business operations. FI Integration: CapPLus has partnered with local financial institutions, to ensure that our programme participants are well-prepared for loan applications and successful repayments. Ongoing Support & Community: Join GROWTH NETWORK - by AMI - an online community for continuous networking and mentorship opportunities post-programme. What AMI agri-preneurs say Through the programme’s dynamic pod sessions, we had the privilege of connecting with other like-minded business owners who share our passion for growth and innovation. These sessions became more than just learning opportunities, they were catalysts for peer-to-peer learning, sparking meaningful connections. Sam Owen What AMI agri-preneurs say The programme has been an eye-opener for me in many aspects, the courses for example have helped me to dissect how I respond to problems and proffer solutions. Grace Fosen Country Project Manager, Mennonite Economic Development Associates What AMI agri-preneurs say I joined the AMI programme so that I could network more within the agriculture sector. I have been able to apply the lessons I have learnt from the courses to motivate my team, while the coaching lessons have made me more effective in my role in developing the apiary industry. I have now expanded our innovations into three new districts. Mark Kebo Founder Learn More Book a Consultation Certificate of Completion Connect with our Enrolment Team Connect on Whatsapp Connect with our enrolment team on Whatsapp The Faculty & Team Bornface Ontomwa First +II Lead Learner Success Manager, AMI Prince Oppong Senior Programme Manager, AMI Chialuka Anele Growth Marketing Specialist, AMI James Abakah Financial Institution Growth Manager Roberto Randrianarison Access to Finance Lead, CapitalPlus Guided & Supported Learning Journeys Cohort-Based Groups of learners are guided by AMI’s facilitators through experiences that emphasize peer-to-peer learning, action learning projects, and networking. Tech-Enabled AMI’s web and mobile apps support learners anytime and anywhere with access to video content, downloadable tools and engagement, throughout their journey. Africa First Our approach and content is built for Africa’s ambitious professionals and teams. With content in 7 languages, African case studies, and experiences led by Africa’s finest facilitators, we put Africa first in everything we do. Explore AMI's Learning Approach Start Your Learning Journey Today Apply for First + II